Thank you for visiting rehau.com.au.
The objectives of this website (“Objective”) are to:
Respecting and protecting the security and privacy of your Personal Information is important to REHAU Pty Ltd (ABN 78 001 298 577) of Quad1, Level 1, Suite 1.02, 8 Parkview Drive, Sydney Olympic Park NSW 2127, AUSTRALIA (“REHAU”). We hope the policy outlined below will help you understand how REHAU may collect, how REHAU uses and safeguards information.
REHAU only collects personal information where you voluntarily choose to provide it to us and where such Personal Information is necessary for one or more of our functions or activities. Depending on your relationship with us, this Personal Information may include, but is not limited to your full name, residential/postal address, email address and telephone number/s, Gas/Plumbing Licence number. REHAU specifically collects the following information as well from REHAU members: REHAU account number, company name, occupation, business website address, mobile number, confirmation that he/she is 18 years or older, bank/credit card details when making a purchase – collected but not held.
If you do not want your personal information collected, please do not submit it to us.
When collecting this personal information, we will do so only by lawful and fair means and not in an unreasonably intrusive way. If we collect personal information about you from a third party then we will take reasonable steps to ensure that you receive the information that we are obliged to make you aware of. This may involve us contacting you directly, or a third party discharging our obligations on our behalf.
To achieve the Objectives of this website, REHAU may collect, use and disclose your personal information for the primary purpose of supporting our customer relationship. For a customer, the primary purpose may be to maintain a business relationship with you and facilitate and fulfil your order for a product(s) or answer any inquires. We will only use personal information beyond the primary purpose where it is related to that purpose or where you consent to the further use.
Generally speaking, REHAU stores, processes, uses and discloses personal information for purposes such as:
and to provide to third parties, as outlined below.
The types of persons and organisations to which we may disclose your personal information include the following:
If you wish to opt out of receiving direct marketing communications from us, you may do so at any time by using the "Unsubscribe" link in the email you have received from us or on the relevant Site within Manage My Account. If you wish to update your Personal Information (such as your postal or email address or phone number), you may do so by using the 'Change of Details' link on the relevant Site.
If you wish to remove all your Personal Information from our Sites, please phone 1300 768 033 (Australia only) or +61 2 8741 4500 (from New Zealand) or email to [firstname.lastname@example.org or email@example.com].
REHAU takes precautions to ensure the security of your Personal Information and strives to keep it accurate.
Personal information collected by REHAU is stored either in-house with REHAU or at external companies who have been employed or contracted by REHAU to store its data on its behalf. Personal information may be collected through servers hosted overseas and sent to different REHAU entities in accordance with the above.
If you choose not to have your Personal Information used to support our customer relationship (especially direct marketing or market research), we will respect your choice. We do not now (and do not intend to) sell, rent or otherwise market your Personal Information to third parties.
REHAU uses ‘cookies’ on its website www.rehau.com.au and www.rehau.co.nz (“REHAU Website”) and its Underfloor Heating microsite at http://hydronic.rehau.com.au and http://hydronic.rehau.co.nz (“Hydronic Website”), as well as on its customer portal website myREHAU.com and myREHAU.com.au. "Cookies" are a standard for storing small pieces of data on a web client (i.e. the web browser on your computer). Any web server (including REHAU’s web server in the case of the REHAU Website) may: store one or more cookies in your browser; or request your browser to transmit the data to the web server. The myREHAU.com Website further uses CSRF cookies to avoid cross site request forgery as well as authentication cookies to automatically log in the user if they have chosen the ‘remember-me’ function while logging in.
When you access our websites, we may automatically (i.e., not by registration) collect information that is not personally-identifiable (e.g., type of Internet browser and computer operating system used, domain name of the website from which you came, number of visits, average time spent, pages viewed). We may use this information and share it with our worldwide affiliates to measure the use of our websites and improve their content.
REHAU websites may contain links to other websites. REHAU is not responsible for the privacy practices or the content of other websites.