Dated: 30/06/2017
General Membership Terms for myREHAU.com customer portalPage 1
Terms of Use for REHAU Training & Certification Page 4
General Membership Terms for REHAU Authorised Installer Network Page 4
General Membership Terms for REHAU Rewards Program Page 6
Terms of use myREHAU store Page 10
Promotions Page 13
GENERAL MEMBERSHIP TERMS FOR THE myREHAU.com CUSTOMER PORTAL
By applying to become a Member of the myREHAU.com customer portal website, a person must have:
Membership
General Member Obligations: Members must act fairly and reasonably in all matters connected with their Application for, and Membership of, the myREHAU.com customer portal. This obligation includes that Members:
Suspension or Termination of Membership by REHAU for breach by Member
Termination of Membership by Member
Termination on Death of Member
Effect of Termination of Membership
Member Benefits may be amended from time to time without prior notice to Members.
TERMS OF USE FOR REHAU TRAINING & CERTIFICATION
Training courses on offer are Water, Gas and Drainage with more to be added. Courses can change and be added or removed at any time throughout the programme without prior notice. Each training course is presented via an e-learning training presentation and concludes with a multiple choice test quiz. A training history pop is available through the TRAINING home page once a course has been successfully completed.
GENERAL MEMBERSHIP TERMS FOR REHAU AUTHORISED INSTALLER NETWORK (RAIN)
By successful completion of the core courses (e-learning and test quiz) the member’s membership status will change as outlined below:
1x core course = RAIN Member
2x core courses = RAIN Professional
3x core courses = RAIN Expert
The member will be able to see the successful upgrades on the dashboard display.
Upon completion of a core course the member has the option to print a certificate and membership card.
Each course is marked with an expiry date. It is the responsibility of each member to conduct a refresher course accordingly in order to keep their member ship status.
REHAU are committed to the quality of our systems during design, installation and operation. To ensure our customers enjoy the maximum benefits of the system REHAU have established a training and certification program for all our products; the REHAU Authorised Installer Network (RAIN). Each RAIN member has been expertly trained by REHAU and has access to the complete REHAU design and technical support service.
RAIN Member Benefits
In addition to comprehensive training and technical support, RAIN members will enjoy:
GENERAL MEMBERSHIP TERMS FOR THE REHAU Rewards Program PROGRAMME
Membership
Suspension or Termination of Membership by REHAU
Suspension or Termination of Membership by REHAU for breach by Member
Termination of Membership by Member
REHAU Pty Ltd. Suite 1.02, Level 1, 8 Parkview Drive, Sydney Olympic Park, NSW 2127, Australia myREHAU@rehau.com
Termination on Death of Member
The executors or administrators of a deceased Member’s estate may instruct REHAU to transfer Rewards/Prizes and Benefits another Membership Account and realise Rewards/Prizes associated with the deceased Member’s Membership Account, within 12 months after the Member’s death. If the executors or administrators do not give these instructions within 12 months, all unclaimed Rewards/Prizes associated with the Membership Account will be forfeited.
Effect of Termination of Membership
The myREHAU store is part of the myREHAU.com customer portal and its REWARDS section.
Only REHAU Rewards Program members are able to purchase items from the myREHAU store.
Earning Points
Points are earned by RGA members based on eligible REHAU purchases at Reece Pty stores, which are uploaded to a member’s account monthly. Points information is provided by Reece Pty Ltd. REHAU takes no responsibility for the accuracy, completeness or timeliness of data. In no event shall REHAU be liable for any direct, indirect, special or incidental damage resulting from, arising out of or in connection with the data.
Points earned in the previous month will be uploaded within 1 week of the month close. Unredeemed points will accumulate indefinitely until the programme is closed unless the member does not purchase any eligible products for 12 months and no points are added to the members account for 12 consecutive months. Then the points will be fortified.
Redeeming points & usage of the myREHAU store
Accumulated points can be redeemed for industry awards in the myREHAU store. These include REHAU tools, services, tool accessories, merchandise. Awards and their point’s value can change at any time throughout the programme and awards may extend to non-REHAU items without prior notice.
The redemption process is outlined below:
A member can access the myREHAU Store to view available items and the points value of each award.
A member can redeem an award from the myREHAU store byclicking ADD TO CART. Then the selected item will be loaded into the users SHOPPING CART. Here the user can review selected items and continue to CHECK OUT. Once CHECK OUT is clicked, the user is taken to the ORDER SUMMARY page where the user can review the order / edit the order / decide to continue shopping or SUBMIT ORDER.
The ORDER SUMMARY also provides an overview of the user’s account balance, the cart total, the points redeemed for this purchase, the remaining balance as well as the required payment in $AUD.
If the user is ordering a RAUTOOL product, confirmation of goods collection location is required. The user agrees to pick up the RAUTOOL item from the nominated Reece Pty Ltd branch. Once the user has received an Order Number, the member should contact the nominated Reece Pty Ltd branch to receive goods availability information.
If the member is ordering a TOOL SERVICE a voucher containing a unique Order Number will be emailed to the nominated email address. The user can present this voucher at any Reece Pty Ltd branch to redeem. The voucher is valid for 12 months. Any voucher can only be redeemed once.
The TOOL SERVICE voucher covers any tool service up to a value of $300.00 for one tool. Should the service incur a higher cost than $300.00, Reece Pty Ltd will invoice the member for the difference.
If the member is ordering a MERCHANDISE item, confirmation of delivery address is required for the order to be processed. The order will be sent to the nominated business delivery address by either REHAU or a third party company contracted by REHAU.
The member agrees for REHAU to share their Personal Information with this third party company for the purpose of fulfilling the order. The MERCHANDISE order will be processed and dispatched within 10 business days of order placement.
Once the order has been submitted successfully a pop-up window will confirm the order submission and provide a unique Order Number. An automated email is sent to the users email address with an order confirmation and if required further instructions on how to redeem the goods.
The user can track the order status by accessing the ‘ORDER STATUS’ page. The ORDER STATUS icon is located next to the SHOPPING CART item on top of the page.
The member’s points balance will be updated automatically by deducting the points used for the purchase.
5 business days after order placement, myREHAU.com will send an automated email to the member asking to confirm order receipt. The member is prompted to follow a link that will take the member to the ORDER STATUS page. Here the member must ‘confirm item receipt’ in order to receive an Invoice for the RAUTOOL purchase. The ORDER STATUS page and the link to confirm the goods receipt is accessible at any time after the order placement.
Once confirmed,the goods shall be deemed to be received, in no event shall REHAU be liable for any loss or damage may occur.
Points plus Pay
If the member has selected an eligible product and has met conditions to be eligible for Points plus Pay, a Points plus Pay calculator is available to select how many points should be redeemed for this order and what the payment required in $AUD will be upon order submission.
Eligible products for Points plus Pay are any RAUTOOL products. Not eligible are TOOL SERVICE and MERCHANDISE. REHAU reserves the right to amend this.
A member is eligible for Points plus Pay if the user selects to purchase any RAUTOOL item and has at least 5% towards a RAUTOOL A-light2 in points, or 25% towards a RAUTOOL M1 in points or 50% of points towards any other RAUTOOL available in the account balance.
If above conditions are met, the ORDER SUMMARY page will show a Points plus Pay calculator (slider) where the user can adjust and select how many points are to be redeemed towards the order.
Once SUBMIT ORDER is clicked, the member is taken to a partner site for payment processing.
Paypal will process the payment on behalf of REHAU Pty Ltd.
The member can either use or create a Paypal account for payment or use the Express Check-out via Credit Card option. For further details please refer to the Paypal Terms and Conditions on https://www.paypal.com/us/webapps/mpp/ua/useragreement-full.
Once the payment has been completed the member is re-directed to myREHAU.com website and shown the ORDER STATUS page.
REHAU makes no warranty concerning the stability, safety or quality of payment service provided in this website. In no event shall REHAU be liable for any lost or expenses, express or implied, direct or indirect, punitive, incidental, circumstantial, special, consequential damages arising out of, in connection with, or relating to the use of payment processing services.
Returns
If a user wishes to return an unused and intact RAUTOOL item it has to be returned to Reece Pty Ltd.If the Return is accepted, points will be credited back to the users account balance accordingly.This process can take up to 30 business days.
TOOL SERVICE vouchers and MERCHANDISE products are non-exchangeable and non-refundable.
49.1.1 Promotion commences on 26/04/2017 and closes on 31/12/2017 at 11:59pm AEST (“Promotional Period”).
Employees (and their immediate families) of the Promoter, agencies associated with this promotion and Plumbing Merchant staff (i.e. Reece staff) are ineligible to enter.Entrants who have their membership not approved will not be eligible to receive a free gift.
one (1x) free welcome pack upon submitting their full address details within the MANAGE MY ACCOUNT section.
49.2 Sign up to REHAU Rewards Program promotion
49.2.1 Promotion commences on 26/04/2017 and closes on 31/12/2017 at 11:59pm AEST (“Promotional Period”).
Employees (and their immediate families) of the Promoter, agencies associated with this promotion and Plumbing Merchant staff (i.e. Reece staff) are ineligible to enter.Entrants who have their membership not approved will not be eligible to receive sign-up points.
The sign up promotion is limited to 800 voucher codes. Only 1x voucher code can be redeemed per member.
49.3 Invite a friend promotion
49.3.1 Promotion commences on 26/04/2017 and closes on 31/12/2017 at 11:59pm AEST (“Promotional Period”).
The email contains a pre-set text:
“Hi, I have joined REHAU Rewards Program – REHAU’s customer rewards program and thought you would benefit from joining too!
Visit myREHAU.com to access REHAU’s REWARDS – TRAINING – DESIGN Services all made available to you through one easy to use online platform!
Click here to join or find out more: [REFERRAL_LINK]
Cheers“
Upon clicking ‘Send’ the email invitation is sent to the member’s friend.
Once the invited user opens this email and clicks on the referral link, the userwill be directed to ‘myREHAU.com/Sign up’.
The user then needs to provide the requested Sign up information to become a myREHAU.com member. Once the user has submitted the sign up application and activated their REWARDS section, the member that has invited the friend will receive 200x points and a confirmation email.
The new REHAU Rewards Program member will also receive 200x points and a confirmation email.
49.4 Pipe tag promotion
Promotion commences on 26/04/2017 and closes on 30/06/2017 at 11:59pm AEST (“Promotional Period”).
The member must visit the myREHAU.com I REWARDS page and enter the voucher code into the provided ‘Voucher Code Verification’ box and click ‘verify voucher’.
The system will respond with a validation message.
Either ‘Thank you we have added extra points to your account’.
The member will be able to track the points within the ‘Points Statement’ function within the myREHAU.com I REWARDS section OR ‘Sorry your voucher code is not valid’.
This might happen if the code is not valid or the code has previously been used.
49.5.1 Promotion commences on 26/04/2017 and closes on 31/12/2017 at 11:59pm AEST (“Promotional Period”).
49.5.4 The RAIN EXPERT PACK will be sent to the members provided address via post within 30 days of receiving the new membership status. Only 1x RAIN EXPERT PACK per person can be awarded.
49.6 Major Prize Draw Lottery AUSTRALIA ONLY
The “REHAU Germany Experience” promotion commences on 01/07/2017 and closes at 11.59pm AEDST on 31/01/2018 (“Promotional Period”). Information on how to enter and the prizes form part of these Terms and Conditions. Participation in this promotion is deemed acceptance of these Terms and Conditions.
49.6.1 Entry is only open to Australian Plumbing Company Owners that are existing REHAU Rewards Program (“RGA”) Members. Employees (and their immediate families) of the Promoter and agencies associated with this promotion are ineligible to enter. Entrants who have their RGA membership cancelled prior to or at the time of the prize draw or who are not approved will not be eligible to receive a prize.
49.6.2 HOW TO ENTER:
An eligible Australian Plumbing Company Owner (i.e. an authorised representative of a Plumbing Company who meets the eligibility criteria to be a Plumbing Company Owner), who has a valid and current Reece Pty Ltd customer account and is an existing REHAU Rewards Program Member prior to the commencement of the Promotional Period, or Signs-up to myREHAU.com and activates the Rewards section before 30th of November 2017, will receive one (1) entry into the Major Draw if they purchase at least one (1) eligible REHAU product from Reece Pty Ltd either in store or online using their Reece customer account each month for 3 consecutive months during the Promotional Period (“Qualifying Purchase”). For example, the member has to purchase at least one (1) eligible REHAU product each month from July through to September (for a total of at least three (3) eligible products), or from November through to January, to be eligible. Only purchases made by REHAU Rewards Program Members will be eligible, after they have become a member; this means the member has to have joined RGA by 30th of November 2017 at the latest. A limit of one (1) entry per member applies.
49.6.3 MAJOR DRAW:
The Major Prize Draw will take place at Anisimoff Legal, Suite 5 / 210 Central Coast Hwy, Erina NSW 2250 at 2.00pm AEDST on 07/02/2018. The first valid entry drawn in the Major Draw will win a REHAU Germany Experience for two (2) adults valued at up to AUD$8,000, depending on the winner’s date and point of departure. The prize includes:
The winner and his or her travelling companion must travel at the same time. Travel is also subject to the successful application of the necessary entry visa which is the winner’s and their companion’s responsibility.
The winner and his or her travelling companion shall be responsible for all travelling expenses, except as expressly specified above, including but not limited to, expenditures, travel insurance, transport to and from departure point, transfers, phone bills, medical treatment, change of schedule, taxes (excluding airport and airline taxes), items of a personal nature, in-room charges and all other ancillary costs (where not specified above). Such additional expenses are not included. Airfares are subject to Terms & Conditions of Carriage of the relevant provider, who will be selected by the Promoter in its absolute discretion. Draw prizes must be booked within one (1) month of winner being successfully notified and accepting the prize, and are subject to booking and flight availability. Travel must be booked at least 4 weeks in advance of travel dates, with travel to be taken on dates between 16th of April to 20th of July 2018 or 17th of September to 22nd of October 2018 or 5th of November to 30th of November 2018. The winner and their respective travel companions must depart from and return to the same departure point and travel together. Itinerary for the draw prize to be determined by the Promoter in its absolute discretion. Frequent flyer points will not form part of the draw prize. Draw prize is subject to the standard terms and conditions of individual prize and service providers. Draw winner may be required to present their credit card at time of accommodation check in.
The prizes, or any part thereof, shall not be transferable, exchangeable, redeemable or substituted for cash or other benefits.
To the extent permitted by law, the winner acknowledges and agrees that REHAU makes no warranty whatsoever as to the prize, including without limitation the availability, destinations, times, quality, fitness for purpose or the value of the prize.
49.6.4 Subject to the terms and conditions of the promotion, if with or without a reason, a winner does not take a prize (or an element of a prize) at or within the time stipulated, then the prize (or that element of the prize) will be forfeited and will not be redeemable for cash.
49.6.5 Any ancillary costs associated with redeeming a voucher/gift card/ticket/pass/membership prize are not included. Any unused balance of a voucher/gift card will not be awarded as cash. Redemption of a voucher/gift card/ticket/pass/membership/subscription prize is subject to any terms and conditions of the issuer including those specified on the voucher/gift card/ticket/pass/membership/subscription.
49.6.6 The Promoter may draw additional reserve entries and record them in order in case an invalid entry or ineligible entrant is drawn.
49.6.7 The draw winner will be notified in writing within two (2) business days of the draw and their name will be published in The Australian newspaper on 14/02/2018.
49.6.8 Incomplete and indecipherable entries and cancelled or returned purchases will be deemed invalid.
49.6.9 Entrants must retain their original invoices for each entry as proof of purchase. Failure to produce the proof of purchase for all entries when requested may, in the absolute discretion of the Promoter, result in invalidation of all of an entrant’s entries and forfeiture of any right to a prize. Invoices must clearly specify that the purchases were made during the Promotional Period but prior to entry and must clearly outline that eligible products were purchased.
49.6.10 If there is a dispute as to the identity of an entrant, the Promoter reserves the right, in its sole discretion, to determine the identity of the entrant.
49.6.12 The Promoter reserves the right, at any time, to verify the validity of entries (including proof of eligible REHAU product purchases) and entrants (including an entrant’s identity, age and place of residence and business) and to disqualify any entrant who submits an entry that is not in accordance with these Terms and Conditions or who tampers with the entry process or engaged in any unlawful or other improper misconduct calculated to jeopardise fair and proper conduct of the promotion. Errors and omissions will be accepted at the Promoter's discretion. Failure by the Promoter to enforce any of its rights at any stage does not constitute a waiver of those rights. The Promoter's legal rights to recover damages or other compensation from such an offender are reserved.
49.6.13 The Promoter’s decision is final and no correspondence will be entered into.
49.6.14 If any prize (or part of any prize) is unavailable, the Promoter, in its discretion, reserves the right to substitute the prize (or that part of the prize) with a prize to the equal value and/or specification, subject to any written directions from a regulatory authority.
49.6.15 If unclaimed, a draw for the Major Draw prize, may take place at 3pm AEDST on 07/05/2018 at the same place as the original draw, subject to any directions from a regulatory authority. The winner, if any, will be notified by writing within two (2) business days of the respective draw and their name will be published in The Australian newspaper on 14/05/2018. Draw prizes must be booked within one (1) month of winner being notified, and taken on the dates specified in these Terms and Conditions and are subject to booking and flight availability.
49.6.16 If this promotion is interfered with in any way or is not capable of being conducted as reasonably anticipated due to any reason beyond the reasonable control of the Promoter, including but not limited to technical difficulties, unauthorised intervention or fraud, the Promoter reserves the right, in its sole discretion, to the fullest extent permitted by law (a) to disqualify any entrant; or (b) subject to any written directions from a regulatory authority, to modify, suspend, terminate or cancel the promotion, as appropriate.
49.6.17 Any cost associated with accessing any promotional website is the entrant’s responsibility and is dependent on the Internet service provider used. The use of any automated entry software or any other mechanical or electronic means that allows an entrant to automatically enter repeatedly is prohibited and will render all entries submitted by that entrant invalid.
49.6.18 Entrants consent to the Promoter using their name, likeness, image and/or voice in the event they are a winner (including photograph, film and/or recording of the same) in any media for an unlimited period without remuneration for the purpose of promoting this promotion (including any outcome), and promoting any products manufactured, distributed and/or supplied by the Promoter.
49.6.19 Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act, as well as any other implied warranties under the ASIC Act or similar consumer protection laws in the States and Territories of Australia (“Non-Excludable Guarantees”). Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the promotion.
49.6.20 Except for any liability that cannot by law be excluded, including the Non-Excludable Guarantees, the Promoter (including its respective officers, employees and agents) is not responsible for and excludes all liability (including negligence), for any personal injury; or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter’s control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; or (f) use of a prize and/or attendance at/participation in a prize event.
49.6.21 As a condition of accepting a prize, each winner (and his/her travel companions, where applicable) must sign any legal documentation as and in the form required by the Promoter and/or prize suppliers in their absolute discretion, including but not limited to a legal release and indemnity form.
49.6.22 The Promoter collects personal information ("PI") in order to conduct the promotion and may, for this purpose, disclose such PI to third parties, including but not limited to agents, contractors, service providers, prize suppliers and, as required, to Australian regulatory authorities. Entry is conditional on providing this PI. The Promoter will also use and handle PI as set out in its Privacy Policy, which can be viewed at www.myrehau.com. In addition to any use that may be outlined in the Promoter’s Privacy Policy, the Promoter may, for an indefinite period, unless otherwise advised, use the PI for promotional, marketing, publicity, research and profiling purposes, including sending electronic messages or telephoning the entrant. The Privacy Policy also contains information about how entrants may opt out, access, update or correct their PI, how entrants may complain about a breach of the Australian Privacy Principles or any other applicable law and how those complaints will be dealt with. All entries become the property of the Promoter. Unless otherwise indicated by the Promoter, the Promoter will disclose PI to entities outside of Australia (for a list of the countries, see the Promoter’s Privacy Policy), and cannot guarantee that any overseas recipient will not breach the Australian Privacy Principles. By entering the promotion entrants consent to the overseas transfer on these terms as permitted by the Australian Privacy Principles and agree that the Promoter is not liable in this regard.
49.6.23 REHAU Rewards Program Programme is operated by REHAU Pty Ltd. Membership of REHAU Rewards Program is subject to the Member terms & conditions, available at www.myREHAU.com as amended from time to time.
49.6. 24 These terms and conditions shall be read and construed according to the laws of Australia and the parties submit to the jurisdiction of the Australian courts.
NSW Permit No. LTPS/17/15136; ACT Permit No. TP17/01145; SA Permit No. T17/1103
Australia Customer Service
Phone: 1300 768 033
Email:
Sales.AU@rehau.com
New Zealand Customer Service
Phone: 09 272 2264
Email:
Sales.NZ@rehau.com
