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Dated: 30/06/2017
GENERAL MEMBERSHIP TERMS FOR THE myREHAU.com CUSTOMER PORTAL
By applying to become a Member of the myREHAU.com customer portal website, a person must have:
Membership
General Member Obligations: Members must act fairly and reasonably in all matters connected with their Application for, and Membership of, the myREHAU.com customer portal. This obligation includes that Members:
Suspension or Termination of Membership by REHAU for breach by Member
Termination of Membership by Member
Termination on Death of Member
Effect of Termination of Membership
Member Benefits may be amended from time to time without prior notice to Members.
TERMS OF USE FOR REHAU TRAINING & CERTIFICATION
Training courses on offer are Water, Gas and Drainage with more to be added. Courses can change and be added or removed at any time throughout the programme without prior notice. Each training course is presented via an e-learning training presentation and concludes with a multiple choice test quiz. A training history pop is available through the TRAINING home page once a course has been successfully completed.
GENERAL MEMBERSHIP TERMS FOR REHAU AUTHORISED INSTALLER NETWORK (RAIN)
By successful completion of the core courses (e-learning and test quiz) the member’s membership status will change as outlined below:
1x core course = RAIN Member
2x core courses = RAIN Professional
3x core courses = RAIN Expert
The member will be able to see the successful upgrades on the dashboard display.
Upon completion of a core course the member has the option to print a certificate and membership card.
Each course is marked with an expiry date. It is the responsibility of each member to conduct a refresher course accordingly in order to keep their member ship status.
REHAU are committed to the quality of our systems during design, installation and operation. To ensure our customers enjoy the maximum benefits of the system REHAU have established a training and certification program for all our products; the REHAU Authorised Installer Network (RAIN). Each RAIN member has been expertly trained by REHAU and has access to the complete REHAU design and technical support service.
RAIN Member Benefits
In addition to comprehensive training and technical support, RAIN members will enjoy:
GENERAL MEMBERSHIP TERMS FOR THE REHAU Rewards Program PROGRAMME
Membership
Suspension or Termination of Membership by REHAU
Suspension or Termination of Membership by REHAU for breach by Member
Termination of Membership by Member
REHAU Pty Ltd. Suite 1.02, Level 1, 8 Parkview Drive, Sydney Olympic Park, NSW 2127, Australia myREHAU@rehau.com
Termination on Death of Member
The executors or administrators of a deceased Member’s estate may instruct REHAU to transfer Rewards/Prizes and Benefits another Membership Account and realise Rewards/Prizes associated with the deceased Member’s Membership Account, within 12 months after the Member’s death. If the executors or administrators do not give these instructions within 12 months, all unclaimed Rewards/Prizes associated with the Membership Account will be forfeited.
Effect of Termination of Membership
The myREHAU store is part of the myREHAU.com customer portal and its REWARDS section.
Only REHAU Rewards Program members are able to purchase items from the myREHAU store.
Earning Points
Points are earned by RGA members based on eligible REHAU purchases at Reece Pty stores, which are uploaded to a member’s account monthly. Points information is provided by Reece Pty Ltd. REHAU takes no responsibility for the accuracy, completeness or timeliness of data. In no event shall REHAU be liable for any direct, indirect, special or incidental damage resulting from, arising out of or in connection with the data.
Points earned in the previous month will be uploaded within 1 week of the month close. Unredeemed points will accumulate indefinitely until the programme is closed unless the member does not purchase any eligible products for 12 months and no points are added to the members account for 12 consecutive months. Then the points will be fortified.
Redeeming points & usage of the myREHAU store
Accumulated points can be redeemed for industry awards in the myREHAU store. These include REHAU tools, services, tool accessories, merchandise. Awards and their point’s value can change at any time throughout the programme and awards may extend to non-REHAU items without prior notice.
The redemption process is outlined below:
A member can access the myREHAU Store to view available items and the points value of each award.
A member can redeem an award from the myREHAU store byclicking ADD TO CART. Then the selected item will be loaded into the users SHOPPING CART. Here the user can review selected items and continue to CHECK OUT. Once CHECK OUT is clicked, the user is taken to the ORDER SUMMARY page where the user can review the order / edit the order / decide to continue shopping or SUBMIT ORDER.
The ORDER SUMMARY also provides an overview of the user’s account balance, the cart total, the points redeemed for this purchase, the remaining balance as well as the required payment in $AUD.
If the user is ordering a RAUTOOL product, confirmation of goods collection location is required. The user agrees to pick up the RAUTOOL item from the nominated Reece Pty Ltd branch. Once the user has received an Order Number, the member should contact the nominated Reece Pty Ltd branch to receive goods availability information.
If the member is ordering a TOOL SERVICE a voucher containing a unique Order Number will be emailed to the nominated email address. The user can present this voucher at any Reece Pty Ltd branch to redeem. The voucher is valid for 12 months. Any voucher can only be redeemed once.
The TOOL SERVICE voucher covers any tool service up to a value of $300.00 for one tool. Should the service incur a higher cost than $300.00, Reece Pty Ltd will invoice the member for the difference.
If the member is ordering a MERCHANDISE item, confirmation of delivery address is required for the order to be processed. The order will be sent to the nominated business delivery address by either REHAU or a third party company contracted by REHAU.
The member agrees for REHAU to share their Personal Information with this third party company for the purpose of fulfilling the order. The MERCHANDISE order will be processed and dispatched within 10 business days of order placement.
Once the order has been submitted successfully a pop-up window will confirm the order submission and provide a unique Order Number. An automated email is sent to the users email address with an order confirmation and if required further instructions on how to redeem the goods.
The user can track the order status by accessing the ‘ORDER STATUS’ page. The ORDER STATUS icon is located next to the SHOPPING CART item on top of the page.
The member’s points balance will be updated automatically by deducting the points used for the purchase.
5 business days after order placement, myREHAU.com will send an automated email to the member asking to confirm order receipt. The member is prompted to follow a link that will take the member to the ORDER STATUS page. Here the member must ‘confirm item receipt’ in order to receive an Invoice for the RAUTOOL purchase. The ORDER STATUS page and the link to confirm the goods receipt is accessible at any time after the order placement.
Once confirmed,the goods shall be deemed to be received, in no event shall REHAU be liable for any loss or damage may occur.
Points plus Pay
If the member has selected an eligible product and has met conditions to be eligible for Points plus Pay, a Points plus Pay calculator is available to select how many points should be redeemed for this order and what the payment required in $AUD will be upon order submission.
Eligible products for Points plus Pay are any RAUTOOL products. Not eligible are TOOL SERVICE and MERCHANDISE. REHAU reserves the right to amend this.
If above conditions are met, the ORDER SUMMARY page will show a Points plus Pay calculator (slider) where the user can adjust and select how many points are to be redeemed towards the order.
Once SUBMIT ORDER is clicked, the member is taken to a partner site for payment processing.
Paypal will process the payment on behalf of REHAU Pty Ltd.
The member can either use or create a Paypal account for payment or use the Express Check-out via Credit Card option. For further details please refer to the Paypal Terms and Conditions on https://www.paypal.com/us/webapps/mpp/ua/useragreement-full.
Once the payment has been completed the member is re-directed to myREHAU.com website and shown the ORDER STATUS page.
REHAU makes no warranty concerning the stability, safety or quality of payment service provided in this website. In no event shall REHAU be liable for any lost or expenses, express or implied, direct or indirect, punitive, incidental, circumstantial, special, consequential damages arising out of, in connection with, or relating to the use of payment processing services.
Returns
If a user wishes to return an unused and intact RAUTOOL item it has to be returned to Reece Pty Ltd.If the Return is accepted, points will be credited back to the users account balance accordingly.This process can take up to 30 business days.
TOOL SERVICE vouchers and MERCHANDISE products are non-exchangeable and non-refundable.
49.1.1 Promotion commences on 26/04/2017 and closes on 31.12.2019 at 11:59pm AEST (“Promotional Period”).
Employees (and their immediate families) of the Promoter, agencies associated with this promotion and Plumbing Merchant staff (i.e. Reece staff) are ineligible to enter.Entrants who have their membership not approved will not be eligible to receive a free gift.
one (1x) free welcome pack upon submitting their full address details within the MANAGE MY ACCOUNT section.